Question 1

What is Signly.io?

Accepted Answer

Signly.io is an electronic-signature platform for growing organisations. It helps teams upload documents, send them for signature, track progress, collect completed signatures and maintain a clear audit trail of the signing process.

Question 2

Who is Signly.io designed for?

Accepted Answer

Signly.io is designed for small and medium-sized organisations that want a simple and efficient way to send, manage and sign business documents.

Question 3

What types of documents can I send?

Accepted Answer

Signly.io can be used for proposals, sales agreements, supplier agreements, onboarding documents, internal approvals, service agreements and many other business documents.

Question 4

How does Signly.io make document signing easier?

Accepted Answer

Signly.io brings document preparation, sending, signing, reminders, tracking and completed records into one simple platform, helping organisations reduce manual work and complete agreements faster.

Question 5

Does Signly.io provide legal advice?

Accepted Answer

Signly.io provides electronic-signature tools for business document workflows. Customers remain responsible for deciding whether electronic signing is appropriate for their specific document and use case.

Question 6

How do I send a document for signature?

Accepted Answer

Upload your document, add the recipients, place the required signature or input fields, review the document and send it. Recipients receive a secure link to review and sign.

Question 7

Can I send a document to more than 1 signer?

Accepted Answer

Yes. You can add multiple recipients to a document and assign the relevant fields to each signer.

Question 8

Can I control the order in which people sign?

Accepted Answer

Where signing order is enabled for the workflow, recipients can be asked to sign in sequence.

Question 9

Can I send reminders?

Accepted Answer

Yes. Signly.io supports reminder emails so recipients can be prompted when a document is still awaiting action.

Question 10

Can I see whether a recipient has opened a document?

Accepted Answer

Yes. Signly.io records relevant document activity and status information so senders can track progress through the signing process.

Question 11

What happens when all signers have completed the document?

Accepted Answer

The document is marked as completed, and the completed file and associated audit information become available to the sender.

Question 12

Can I cancel or void a document?

Accepted Answer

Yes. A sender can void a document that should no longer be signed.

Question 13

Can I resend a signing request?

Accepted Answer

Yes. Where available, the sender can resend the signing request or send a reminder to the recipient.

Question 14

Do signers need a Signly.io account?

Accepted Answer

No. Recipients can open the secure signing link, review the document and complete the required fields without creating a Signly.io account.

Question 15

How does a signer complete a document?

Accepted Answer

The signer opens the secure link, reviews the document, completes the required fields and confirms their electronic signature.

Question 16

How does Signly.io record a signer’s intention to sign?

Accepted Answer

Signly.io records the signer’s actions, timestamps and relevant transaction information as part of the document’s audit trail.

Question 17

Can a signer decline to sign?

Accepted Answer

Yes. A signer can choose not to complete the signing process.

Question 18

Can signers download a copy of the completed document?

Accepted Answer

Yes. Completed documents can be downloaded for the signer’s own records.

Question 19

Can documents be signed on mobile devices?

Accepted Answer

Yes. Signly.io is designed to work across modern desktop, tablet and mobile browsers.

Question 20

Does Signly.io record signing activity?

Accepted Answer

Yes. Signly.io records key document events, timestamps and signing actions to create a clear record of the transaction.

Question 21

Can multiple people use 1 company account?

Accepted Answer

Yes. Eligible plans support multiple users within the same organisation, with access managed through team roles and permissions.

Question 22

Can I invite colleagues?

Accepted Answer

Yes. Account administrators can invite authorised colleagues from the same organisation, subject to the limits of the selected plan.

Question 23

Can different companies share 1 account?

Accepted Answer

Each Signly.io account is designed for use by 1 organisation, helping keep users, documents, permissions and billing clearly organised.

Question 24

What can an administrator do?

Accepted Answer

Administrators can manage users, account settings, document activity and the features available under the organisation’s plan.

Question 25

Can I remove a user?

Accepted Answer

Yes. Administrators can remove or disable access for users who should no longer use the organisation’s account.

Question 26

Can I control user access?

Accepted Answer

Yes. Signly.io includes account and role controls that help organisations manage who can access the platform and its features.

Question 27

Can I see team document activity?

Accepted Answer

Authorised users can view relevant document activity based on their role and permissions.

Question 28

How does Signly.io protect documents?

Accepted Answer

Signly.io uses technical and organisational measures including encryption, secure transmission, access controls, authentication, activity logging and operational monitoring.

Question 29

Are documents encrypted?

Accepted Answer

Yes. Documents are protected using encryption in transit and at rest within the platform’s infrastructure.

Question 30

Can Signly.io staff read my documents?

Accepted Answer

Customer documents remain private and are protected by access controls. Signly.io personnel do not routinely access document content.

Question 31

Does Signly.io sell personal information?

Accepted Answer

No. Signly.io does not sell personal information or use it for cross-context behavioural advertising.

Question 32

Does Signly.io use advertising cookies?

Accepted Answer

No. Signly.io does not use advertising cookies, behavioural profiling cookies or cross-site tracking technologies.

Question 33

What cookies does Signly.io use?

Accepted Answer

Signly.io uses cookies and similar technologies that are necessary for authentication, security, session management and the operation of the service.

Question 34

Where can I view Signly.io’s privacy information?

Accepted Answer

The Privacy Policy, Cookie Policy, Data Processing Addendum and Sub-Processor Disclosure are available in the Security & Compliance section of the Signly.io website.

Question 35

Who are Signly.io’s subprocessors?

Accepted Answer

A current Sub-Processor Disclosure is available in the Security & Compliance section and identifies the main service providers used to operate the platform.

Question 36

Can I request access to or deletion of my personal information?

Accepted Answer

Yes. Privacy-related requests can be submitted to support@signly.io and will be handled in line with applicable data protection law.

Question 37

What should I do if I suspect unauthorised access?

Accepted Answer

Change the affected credentials, review authorised users and contact support@signly.io promptly with the relevant details.

Question 38

Are electronic signatures created through Signly.io legally recognised?

Accepted Answer

Electronic signatures are legally recognised for many business transactions, and Signly.io records the key signing actions and audit information that support the process.

Question 39

Does Signly.io support eIDAS?

Accepted Answer

Signly.io is designed to support simple electronic signatures under eIDAS and retained UK eIDAS where applicable.

Question 40

Does Signly.io support ESIGN and UETA?

Accepted Answer

Signly.io is designed to support electronic-signature workflows consistent with ESIGN and UETA, including electronic consent, intent to sign and access to electronic records.

Question 41

Does Signly.io support GDPR and UK GDPR requirements?

Accepted Answer

Signly.io is designed to support GDPR and UK GDPR requirements through privacy controls, secure access, retention processes and data-rights features.

Question 42

Does Signly.io support CCPA and CPRA requirements?

Accepted Answer

Signly.io supports CCPA and CPRA privacy requirements through clear data-handling practices, privacy-request processes and a commitment not to sell personal information or use it for cross-context behavioural advertising.

Question 43

What is included in the audit trail?

Accepted Answer

Audit information may include document events, timestamps, recipient details, technical identifiers and actions taken during the signing process, providing a clear record of how and when the document was signed.

Question 44

What is a completion certificate?

Accepted Answer

A completion certificate provides a summary of the signing process and associated document events, helping maintain a clear record of the completed transaction.

Question 45

Does Signly.io record signer consent?

Accepted Answer

Signly.io records relevant signer actions and confirmations as part of the electronic-signing process.

Question 46

Can signed documents be used as evidence?

Accepted Answer

Completed documents, audit trails and signing records can help demonstrate how and when a document was signed.

Question 47

Where can I read Signly.io’s legal and compliance documents?

Accepted Answer

The Terms of Service, Privacy Policy, Cookie Policy, Data Processing Addendum, Sub-Processor Disclosure and electronic-signature disclosures are available in the Security & Compliance section.

Question 48

How are Signly.io plans priced?

Accepted Answer

Plans are priced according to the features and document allowance shown on the pricing page or during checkout. Applicable taxes may be added.

Question 49

What counts as a document?

Accepted Answer

A document generally counts when it is sent through the platform for signature. The exact allowance is shown within the selected plan.

Question 50

What happens when I reach my document allowance?

Accepted Answer

When you reach your document allowance, you can continue by upgrading your plan or purchasing an available top-up.

Question 51

Do unused documents roll over?

Accepted Answer

Monthly document allowances refresh at the start of each billing cycle and do not roll over. Top-up credits roll over and remain available for as long as your subscription stays active.

Question 52

What are top-up credits?

Accepted Answer

Top-up credits are additional document credits that can be purchased when your organisation needs to send more documents than the monthly plan allowance.

Question 53

Do top-up credits expire?

Accepted Answer

Top-up credits roll over and remain available for as long as your Signly.io subscription stays active.

Question 54

Can I change plans?

Accepted Answer

Yes. You can upgrade or change your subscription using the options available within your account.

Question 55

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel your subscription in line with the billing terms shown for your account.

Question 56

What happens to my top-up credits if my subscription ends?

Accepted Answer

Top-up credits remain available only while an active paid subscription is maintained.

Question 57

Are there per-user charges?

Accepted Answer

Signly.io plan pricing and included users are clearly shown on the pricing page, allowing organisations to select the plan that best matches their needs.

Question 58

Where can I view invoices and billing information?

Accepted Answer

Authorised account users can access available billing and subscription information through the account area.

Question 59

How long are documents retained?

Accepted Answer

Documents are retained in line with account settings, document status and Signly.io’s published retention practices, and completed files can be downloaded for your own records.

Question 60

Can I delete documents?

Accepted Answer

Eligible users can manage and delete documents in line with their account permissions and applicable retention settings.

Question 61

Can I download completed documents?

Accepted Answer

Yes. Completed documents can be downloaded so your organisation can store them within its own records-management process.

Question 62

Can I download the audit trail?

Accepted Answer

Relevant completion and audit records are made available with completed documents where supported by the workflow.

Question 63

What happens after I close my account?

Accepted Answer

After account closure, data is handled in line with the Terms of Service, Privacy Policy, Data Processing Addendum and Signly.io’s retention practices.

Question 64

Are deleted documents removed immediately?

Accepted Answer

Deleted information is handled in line with Signly.io’s published deletion, retention and backup practices.

Frequently Asked Questions

About Signly.io

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