Signly: Terms of Service

Introduction These Terms of Service describe the conditions under which Signly ("Signly", "we", "us", "our") provides access to the Signly electronic signature platform and related services ("Service"). Signly is operated by Kevin Joseph, a sole trader established in the United Kingdom and trading as "Signly". By creating an account or using the Service, you agree to these Terms. If you do not agree, you must stop using the Service. If you are using the Service on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" or "Customer" refer to that entity.

Eligibility and account responsibilities You must be at least eighteen years old and use the Service solely for business or professional purposes. Consumer use is not permitted, and consumer protection laws do not apply. You must provide accurate information, maintain the confidentiality of your login credentials, and promptly notify us of any unauthorised access. You are responsible for all activity within your account, including actions taken by authorised users.

Ownership of content You retain full ownership of documents and content you upload ("Customer Content"). You grant Signly a limited, non-exclusive licence to host, process, transmit, and display Customer Content solely as necessary to provide, maintain, secure, and support the Service. Signly does not routinely view Customer Content and accesses it only where reasonably required to provide support, operate the platform, address technical or security issues, investigate abuse, or comply with legal obligations. Signly does not provide legal advice and is not a party to any agreement executed through the Service.

Subscription plans and usage limits Use of the Service is provided on a subscription or usage plan basis. Fees and plan details are shown on the Signly website or during checkout, and taxes may apply. Plans include a defined document allowance per billing cycle, and once the allowance is reached, sending is disabled until the next billing cycle, an upgrade, or an approved add-on. Unused documents do not roll over, and all fees are non-refundable, including unused documents, partial billing periods, downgrades, or cancellations. If add-ons or top-ups are offered, they remain valid only while an active paid subscription is maintained and expire immediately if billing stops.

Fair use and anti-circumvention You must not create, coordinate, or use multiple accounts to evade pricing, usage limits, or technical restrictions, and accounts must not be shared across unrelated organisations. Signly may restrict, throttle, suspend, or terminate access that threatens system integrity, security, or fair use. Trial and paid accounts are granted to a single legal entity only and must be used solely by individuals acting on behalf of that organisation. You must not invite, grant access to, or permit use of the Service by any individual outside your organisation, including affiliates, clients, partner companies, or unrelated third parties. Any attempt to share access across multiple organisations constitutes misuse of the Service and may result in suspension or termination without refund.

Acceptable use You must not use the Service for unlawful, fraudulent, infringing, abusive, or harmful activity, and you must not upload malware, attempt unauthorised access, scrape data, resell or redistribute the Service, or send unsolicited bulk communications. The Service must not be used for documents requiring wet ink signatures, notarisation, witnessing, deeds, wills, trusts, conveyancing, or other legally restricted formats unless you independently confirm suitability. Signly may, at its sole discretion, refuse to process, suspend, or remove any document or content that presents legal, regulatory, security, operational, or reputational risk.

Electronic signatures The Service supports electronic signatures consistent with the ESIGN Act, UETA, and simple electronic signatures under eIDAS. Enforceability depends on the document, jurisdiction, context, and applicable law. Signly does not perform identity verification or authority validation of signers. The Service captures technical signals of intent to sign, including user actions, timestamps, and audit events, but you remain solely responsible for determining whether electronic signatures are appropriate for your use case and for verifying signer identity and authority.

No reliance and no professional advice The Service provides technical tools to support electronic signing workflows, including audit trails and completion records, but Signly does not provide legal, regulatory, or professional advice and does not determine the legal enforceability of any document. You are responsible for assessing suitability, enforceability, and compliance in your specific context and jurisdiction, including obtaining independent advice where appropriate.

Audit trails and certificates Audit trails, completion certificates, hashes, timestamps, and verification records generated by the Service are technical records supporting electronic signing workflows. These records reflect system events and user actions but do not constitute legal advice or a guarantee of enforceability, admissibility, or evidentiary sufficiency in any jurisdiction.

Email delivery Delivery of invitations, reminders, and notifications depends on third-party systems and recipient configurations, and Signly does not guarantee delivery, timing, or inbox placement.

Document retention and backups Signed documents and associated audit records are retained in accordance with defined retention policies and applicable legal obligations. Draft documents, temporary data, logs, and backups are retained only for limited periods before deletion or anonymisation. Signly preserves data subject to valid legal hold requirements or where required by law. You are responsible for maintaining independent backups of your content.

Third party services The Service relies on third-party infrastructure and service providers whose services are governed by their own terms. Signly is not responsible for third-party availability, performance, or failures.

Intellectual property The Service, software, design, branding, and documentation are owned by Signly or its licensors. You may not copy, modify, reverse engineer, resell, or use the Service to build competing products or publish benchmarking results. Any feedback you provide may be used without restriction.

API access If API access is enabled, usage is subject to rate limits, security requirements, and fair use restrictions, and abuse may result in suspension or revocation.

Security and confidentiality Signly maintains reasonable technical and organisational measures to protect information, but no system is completely secure. You acknowledge residual risk and agree to implement your own security controls appropriate to your use of the Service.

Subprocessors and international transfers Signly uses essential service providers for hosting, storage, communications, and operations. Where personal data is transferred outside the United Kingdom or European Economic Area, appropriate safeguards are applied in accordance with applicable data protection law.

Beta preview and test accounts Beta, preview, sandbox, test, or evaluation features and accounts are provided as-is, may contain defects, may change without notice, and may be withdrawn at any time. Data in such accounts may be reset or deleted, and you must not use them for legally binding, regulated, time-sensitive, or business-critical documents.

Suspension and termination Signly may suspend or terminate access for breach, non-payment, security risk, legal exposure, abuse, or misuse. You may cancel at the end of your billing period. After termination, access may cease and data may be deleted in accordance with retention policies and legal requirements.

Signer conduct and disputes Signly is not responsible for signer behaviour, authority, consent, fraud, duress, or disputes. Any dispute relating to signatures or documents is solely between you and the relevant parties.

Liability and indemnity The Service is provided as-is and as-available. To the fullest extent permitted by law, all warranties are disclaimed. Signly's total aggregate liability across all claims is limited to the subscription fees paid in the one-month period immediately preceding the event giving rise to the claim. Nothing limits liability for fraud or death or personal injury caused by negligence. You agree to indemnify and hold Signly harmless from claims arising from your use of the Service, Customer Content, breach of these Terms, or disputes with signers or third parties.

Force majeure Signly is not liable for failures caused by events beyond reasonable control, including outages affecting cloud infrastructure, email providers, or internet services.

Governing law and jurisdiction These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Export controls You must comply with applicable export control and sanctions laws.

Notices and updates Notices may be provided electronically. Updated Terms will be posted on the website, and continued use constitutes acceptance.

Entire agreement These Terms, together with the Privacy Policy, the ESIGN and UETA Disclosure, and any applicable Data Processing Addendum or other policies referenced on the Signly website, form the entire agreement between you and Signly regarding the Service and supersede all prior agreements or understandings.

Survival Provisions which by their nature are intended to survive termination shall survive.

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